No Hassle Returns

Your satisfaction is our goal!


Please inspect your order upon delivery. If your item has arrived damaged or there is a mistake with your order, please contact the Museum Shop at  917.492.3330/3493 or email shop@mcny.org


You may return your merchandise within 30 days for an exchange or refund in the form of your original payment.


Shipping and Handling fees are non-refundable.


Send returns to:
Museum Shop
Museum of the City of New York
1220 Fifth Avenue
New York, NY 10029
Attention: Museum Store


–Include a copy of the receipt. This will help us quickly process your return.


–Lost shipments are the responsibility of the sender. We recommend that you insure your shipment.


–Merchandise must be received in its original condition.