Shipping & Returns

Shipping:

Shipping rates are calculated based on weight and carrier selected. Tracking numbers will be sent via email once your order has shipped.

Return Policy:

Your satisfaction is our goal! If for any reason you are not satisfied with your purchase, please contact the Museum Shop at (917) 492-3331 or shop@mcny.org within 30 days for an exchange or refund in the form of original payment. All returns must be pre-approved before sending.

It is recommended that a copy of your receipt or a copy of your invoice is included in your return.

The item returned must be in its original packaging and in salable condition.

Shipping and handling charges are not refundable.

Please send all returns to:

Museum of the City of New York
Attn: Museum Shop
1220 Fifth Avenue
New York, NY 10029

For more information, please contact the Museum Shop at 917-492-3331 or e-mail shop@mcny.org.